I purchased your theme through upgrading on the Business Gravity Theme. I received the confirmation email, along with directions to download and given the license key. I downloaded, installed and entered the key. Had no problems until yesterday when WordPress defaulted to the Twenty Twenty theme. When I attempted to re-activate the Business Gravity Pro theme, I was prompted to enter the license key. I did so, but the screen “hangs or freezes” stating “Please Wait” on the submitting button. When I go into the Freemius account, it incorrectly indicates that I never activated the license. I’ve disabled all of my plugins to see if there was a conflict, but even with that, it still hangs. I’ve also deleted the theme and reinstalled and tried to activate the license, and it still hangs. Please help.
Thanks for contacting us. Please disable all the plugins and try again. Most cases, third party plugins are causing the issue. You will get a Popup box with license key field. Although, if you still facing the issue, please send your Site URL, WP Dashboard username and password to our email id [email protected] . We will figure out the issue and fix for you.
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