Home Forums Businex Pro Cannot download / install

This topic contains 7 replies, has 3 voices, and was last updated by  keonthemes 1 year, 1 month ago.

  • Author
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  • #1768

    [email protected]
    Participant

    Hello,

    I purchased the Businex Pro, but I am not able to download or activate via wordpress. Please help.

  • #1769

    keonthemes
    Keymaster

    Hello,

    Sorry for getting some trouble, but we don’t face this type of issue till date. Please post a screenshot regarding that issue, so we can identify the real problem you are having.

    Best Regards.

  • #1770

    [email protected]
    Participant

    Hello, I cannot figure out how to post a screenshot to this forum. Is there an email I can send it to?

    When I was using the Businex theme in WordPress, it said upgrade to Pro. It took me to this site. I purchased the upgraded version. I received a purchase confirmation for one license with a license key. Where do I put in this key?

    Per your documents at this link: https://keonthemes.com/doc/businex-pro/
    Step 1 discusses installation procedures. When I go back to WordPress and search for a new theme, Businex Pro does not show up, and I cannot find a place to put in the license key.
    There is also a reference to a file named “businex-pro.zip”. However, I do not see where to download this file.

    Please let me know how I can get this theme activated and installed on my site, as I am excited to use it. Thank you!

  • #1771

    keonthemes
    Keymaster

    Hi,

    After the Theme purchase, you will get a mail with title “Purchase Receipt” including download file link. Then, you need to upload that theme file through cPanel or FTP.

    After that, Go to Dashboard > Appearance > Themes and click active button for the theme.

    Regarding the activate license key, simply copy the key, then go to your site Dashboard > Appearance > Theme License and enter the key into the “License Key” field. Click “Save Changes” to activate your license.

    Anytime a new version of the Theme is available, you will be notified of the update just like any other WordPress plugin.

    For more queries or sending the screenshot we mentioned before, you can use our official id: [email protected]

    Best Regards.

  • #1772

    [email protected]
    Participant

    Hello, yes I received the email, but the only link takes me to the general website. When I click the businex theme, I see an option to buy or download now. When I download that, the file is named businex.1.0, and the instructions said the file should be named businex-pro.zip.
    Can you please resend the link or confirm how I can get what I need?
    Thank you!

  • #1778

    keonthemes
    Keymaster

    Hi,

    We think, you are a little bit confused about Free version and Pro Version. After purchase you will get businex-pro.1.0.0.zip where at free download you will get businex.1.0.0.zip
    Although, as you have already purchased the theme, we will send you a copy of businex-pro.1.0.0.zip at your email id. Enjoy!

    Best Regards.

  • #2256

    petegarza
    Participant

    Hello,

    I purchased the businessx pro, and it installed just fine, but when I try to put in my license key it says invalid license.

    Thank you,

    Pete

  • #2263

    keonthemes
    Keymaster

    Hello,

    We have re-generated the license key for you and send to your registered email id. Please have a look.
    FIY, our Theme name is “Businex Pro”.

    Thanks and Regards.

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