Home Forums Business Gravity Pro Freemius License Activation Bug?

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    • #4742

      I purchased your theme through upgrading on the Business Gravity Theme. I received the confirmation email, along with directions to download and given the license key. I downloaded, installed and entered the key. Had no problems until yesterday when WordPress defaulted to the Twenty Twenty theme. When I attempted to re-activate the Business Gravity Pro theme, I was prompted to enter the license key. I did so, but the screen “hangs or freezes” stating “Please Wait” on the submitting button. When I go into the Freemius account, it incorrectly indicates that I never activated the license. I’ve disabled all of my plugins to see if there was a conflict, but even with that, it still hangs. I’ve also deleted the theme and reinstalled and tried to activate the license, and it still hangs. Please help.

    • #4746


      Thanks for contacting us. Please disable all the plugins and try again. Most cases, third party plugins are causing the issue. You will get a Popup box with license key field. Although, if you still facing the issue, please send your Site URL, WP Dashboard username and password to our email id [email protected] . We will figure out the issue and fix for you.


    • #4753

      I thought I had already replied.

      I did as you suggested and re-deleted all of my plugins. That did the trick.


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