We always try to provide best service and support to our customers who purchase Premium version of products from us. In any case the products not working properly first submit our forum post with proper description with screenshot will reply back to you as soon as possible and our expert team will fix your problem or mail at firstname.lastname@example.org .
Cases We Issue Refund
- If the products are completed non-functional.
- If you don’t get any response or solution from forum post or mail within 48 hrs (business hrs) after you posted support request.
- Request of the refund is within 7 days of purchase.
- An item that has not been downloaded yet (noted all downloaded logs are saved).
We Don’t Refund If
- You do not contact support team for help.
- You decide not to use the product anymore.
- There are problems which come from other existing scripts.
- You mistakenly bought the wrong product.
(In this case, we make discounts if you purchase the right one.)
- You do not like the product.
(We gave all information and demonstration for you to be sure if the product is what you need.)
- The product doesn’t have features you thought it should have.
(We clearly described the features of our each product, also we have fast support that can answer all your questions.)
- You need to provide necessary access for support. If don’t provide access then item will not eligible for refund.
Noted: Refund may take 10+ days to arrive your account.